Monday, August 10, 2009

5 Steps to A Unique Social Media Profile

A guest post by Judy Dunn

Showing Up Online

New social media sites are sprouting every day. It can feel like a giant wave, a time-sucking, all-consuming information and networking overload.

Another new site to join? Guess it's time to slap up another paragraph. Just write anything to fill that frightening blank space that is your profile.

profile-picture-photo-twitter-facebook-social-communities-network

But wait. Think of all the people, all the potential new customers and clients, who may read your profile and in one instant decide if they want to follow you, friend you, hire you.

Scary? Well, yes, it is. But with an extra half hour, in just five easy steps, you can write and manage a profile that tells people with clarity and originality who you are and why they should do business with you.

1. Align your social media profile with your brand.

Your website gives people a pretty good idea of who you are (or it should). But if the bio on your website, the one on your blog, and the one in your social media profile sound like you're talking about three different people, I'd say you have a problem.

The more you connect your profile with your brand, the better. If you are playful, and your website copy reflects that, so should your profile. Maybe you have a quirky sense of humor. Or you have a burning passion totally unrelated to the focus of your business.

Show it—and yourself— in an authentic and consistent way. Though social media sites may differ in their personalities—suit and tie or blue jeans—you should stay the same person, whether it's on LinkedIn, Facebook, Twitter, Biznik or something else.

2. What makes you different: Tell what you do best, and for whom.

When I am browsing through profiles, I like the ones that deliver their messages with style and originality.

For instance you could say on LinkedIn:

I provide marketing services for small businesses that need to develop a plan for self-promotion and are willing and able to execute the plan on their own.

Or you could write what Colleen Wainwright, the "Communicatrix," did:

I provide marketing focus for overwhelmed self-starters. I help people make sense of the bewildering array of options and opportunities…It's amazing what smart, motivated types can actually do once they have a map and a good light…

Now which person sounds more interesting? Which gives you more of an idea of what they do and exactly who they do it for?

3. Leave the cardboard person at the doorstep.

I saw a small business networking site yesterday that cautioned its new members to only enter "basic business information" into their profile. They said, "It's not about you personally. It's a business profile."

I couldn't disagree more, particularly if you are a small biz owner. People who are deciding whether to interact with you online are looking to connect with someone real.

Asking yourself some of these questions will help you discover and show the real, multi-dimensional you:

  • What are your top three core values?
  • What's the one thing you are best at when working with clients or customers?
  • What is the one thing you've done in your life that you are most proud of?
  • Name the three adjectives that best describe you.
  • What activity or passion energizes you when you are away from the office?
  • Which movie or TV character are you most like and why?
  • What's your favorite movie?
  • Your favorite food or beverage?s
  • Name the two things that bug you the most when they happen.

Now use phrases from these answers to make a list. From that list, mix and match until you come up with the whole person that best describes you.

It can be a challenge on the sites that allow you very few words, but that's part of the fun. And it's the very process that gets you to the core of who you are.

Take my @CatsEyeWriter Twitter profile:

Slightly neurotic copywriter. Loves strong verbs, creating clients' unique online identities, oaky Merlot and John Cleese. Thinks the word cree-A-tive is overused.

What was I going for here?

I wanted to show that I love writing (and have little use for clichés like "creative"); that my personality is a little like a Woody Allen character; and that my sense of humor leans toward the dry, British style. Oh, yes, and I like red wine.

Not bad for 160 characters..

Now you'll have more words to play with on other sites, but if you can get it right on Twitter, you can write a masterful profile anywhere.

4. Act online in ways that match the person in the profile.

People are getting to know and, hopefully, trust you, so your online behavior and the copy in your bio should not clash. Because if they do, well, which person are you? Who you are should not change. Whether you write an article for a social networking site like Biznik, create a new blog post, send out an issue of your e-newsletter, or make a comment on Twitter, stay true to yourself.

My top three core values are service, empathy and humor. My goal is to convey one or more of these values in everything I say.

5. Play with the content of your profile as you change and grow.

You aren't going to be the same person you are today. None of us are. Hey, next year maybe you'll climb Mt. Everest. Or become the goalie on a women's indoor soccer team. Or join the hole-in-one club. You might master conversational French. Or launch a new service for clients.

Profiles are easy to edit. Be sure to do that when things change, so your customers, prospects and colleagues keep up with all the cool things you are doing.

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Judy Dunn is co-owner of Cat's Eye Marketing near Seattle, Washington. She has a passion for making cardboard people come to life online. She blogs about online marketing for small businesses at Cat's Eye Marketing Blog.


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25 comments:

Diane Bridgwater said...

I totally agree with this, Judy. And think I better go back and read all my profiles again and follow your steps. Thank you!

kare anderson said...

Your specificity is so helpful in this post - emulating what Colleen says she offers people. We feel cared for by those we hire when they can help us use our best talents more often...

and establishing that approachable and credible conversational (non-cardboard) tone in social media is vital but a stretch to practice...

that's why I like looking at others' blogs and other social media comments and conversations to get inspired to find my own voice... to make prospective clients feel I understand their situation, offer help and NOT hardsell...

that's why it was helpful to look at your blog Judy. Thanks

Lynn said...

Judy, as usual, your comments are right on.

I especially appreciate your advice about putting personality into a profile. Without it, we just come off dull and uninspired - certainly not the truth about who we are!

I try as well to keep my tone of voice consistent across the board. It's important to be myself, not put on airs, provide helpful info to folks, etc. as I do online networking for my writing business. I love the way you've identified your three core values and infuse every message you write with them. Great idea!

Thanks again, Judy.

Lynn

April Brown said...

I immediately printed this article and put it on the wall above my computer to help me stay on track with my subject matter. Great tips and direction. Thanks!

the communicatrix said...

Well done, Judy!

An excellent list to keep in mind whilst prepping yourself for the social web (and not just because I'm on it, although thanks for that).

And Kare, are you *everywhere*? I mean, seriously: any place I go, there you are!

Judy Dunn said...

@Diane: Glad these steps made sense to you. Now it's just finding the time, right? : )

@ Kare: I know. Colleen is another role model. She does it so effortlessly and, though I haven't met her in person yet, I feel like I know her.

@Lynn: As a copywriter, you really get this. I always enjoy reading your stuff. It's hard to narrow down those core values, but when we do, our personality and uniqueness start to shine through!

@ April: Thanks for reading. Glad these tips helped!

@Colleen: Thanks for leaving a comment here! I'm a huge fan and usually laugh out loud when I read your stuff. And, yes, Kare gets around, doesn't she. (But in a good way.) : )

Bill Doerr said...

Judy,

Another refreshing take on what is often a staid subject.

I really resonate with your questions (point #3) to help turn a cardboard personality into a real person.

Your point #4 is critical to honor. If there is any discrepancy between your proffered personality and the one people experience online, there's gonna be trouble.

Twitter's limited characters forces choice and raises impact. That's good to remember . . . get it right on Twitter and you get it right everywhere!

As always, an excellent post. Thank you.

Bill

Judy Dunn said...

Bill,

I respect and value your feedback. You have so much knowledge in this arena.

I think you are right. Even if you get that profile to mirror your authentic self, the disconnect can happen at step #4: the point where you actually start interacting online. And, yes, it is about honor—and trust.

Thanks for sharing your wisdom with us.

Beth Buelow said...

Hi Judy,
Your topic timing is perfect (as usual!)... I just joined ANOTHER entrepreneur networking site, and ended up cobbling together my profile copy from various other profiles. That's a strong indicator that I need to practice what you're preaching! Your guided questions in point 3 are especially helpful; I think I get hung up on being "clever," when really all I have to do is be myself! Of course!!!

I'd also add for point 4 that the bio needs to align with online, which needs to align with the in-person experience someone will eventually have with me. If my goal is to collaborate or win someone's business, the person I am on the phone or at the coffee shop must be the same as the one online.

I love your sense of service, empathy and humor - it shines through in all you do!

Judy Dunn said...

Beth,

I've read some of your articles and you are always coming from a place of integrity, with a dose of humor thrown in.

What an important point you added. I agree. It is just as important to make the offline person match the online one as it is to get all the online profiles to align.

Thanks for the compliment. It's the best kind, that you can sense my core values.

Katherine B. said...

I’m working on updating my profiles, because (#5!) I’m changing and growing, and need to convey with more clarity and heart what I’m all about. I appreciate your approach to writing profiles and especially found your questions and examples to be very helpful. Thank you, Judy!

Jay Ehret said...

Seems like you touched a nerve, today, Judy. As soon as I read your post, I thought "ouch!" And then immediately updated one of my profiles. But that's just one step, now I need to sync them all. Thanks for the great advice again!

Judy Dunn said...

Katherine,

Changing and growing are perfect (and necessary) times to update your profile. Sometimes the hard part is figuring out exactly who you have become and how you have changed!

Jay,

Coming from "The Marketing Guy" himself, I'm doubly honored. And I think it's also true: sometimes we are going 100 mph and social media profiles are the last things on our mind.

splinterinthemindseye said...

Judy,

Thanks for the tips and the "permission"

Being a Pisces with a Virgo moon (in direct opposition to each other on my lovely little star chart), I have a constant battle going on between my creative and playful side (the Piscean me) and the practical, keep all things balanced, in perspective and most of all "grow up and be responsible, would ya?" side (the Virgo traits).

Either side, void of the other, leaves me feeling as if I’m hiding my better half. I always hope that in my profiles and articles I can find a productive, yet whimsical blend that yields thought-provoking information.

I like the list of questions for the self-interview. That really helps heaps!

I also like the Twitter Challenge, as on rare occasions I tend to be wordy.

Mark / Biznik

Joe Hage said...

Nicely done, Judy. I think I'll go review my bios right now!

Joe Hage

Judy Dunn said...

Mark,

A split personality, huh? Hmmm. Just kidding. : )

Seriously, great comment. I'm not that much into astrology, but I think that "creative and playful" can co-exist with practical and balanced. I'm not so much thinking about describing how you approach your business, or your thought processes, as I am those core values and beliefs you have. The things you stand for.

I love new ideas, too, and they can take me off on wild tangents if I am not careful.

If I were you, I would start with the question above, "What are your top 3 core values?" and see where that leads you. We human beings are complex creatures and no social media profile will say completely who we are. But if you can throw in a few adjectives, a few flavorful details, well, that will just intrigue us and make us want to get to know you better.

Thanks for stopping and leaving this thoughtful comment, Mark.

Brent Haeseker said...

Hey Judy,

I keep seeing your great commentary everywhere I go online. Yep, I need to update my dry Twitter profile - I appreciate the tips for that.

Judy Dunn said...

Brent,

Always good to "see" you, too. We really must meet in person someday. : ) Washington state to Florida. Hmmm. I'll have to think about that.

I have heard from people who have revised their Twitter profiles because of this post and that is very cool. I can see a huge difference in some of them.

Looking forward to reading yours!

Judy

Judy Dunn said...

Joe,

How did I miss your comment? I t wasn't there and then it was!

Read your new Twitter bio. Sweet. Really liked the "fearless experimenter" and the categories of ideas. Very colorful.

Nancy Juetten said...

Hi Judy,

Another fine submission. I couldn't agree more.

The recipe that I recommend for folks who want winning bios that are magnetic, inviting, and authentic is this one:

Stunning results + Succinct Stories + Sassy Sound Bites + Social Information to Aid Your Ideal Customer in Connecting with You

Those ingredients combine to say something about how you contribute that is meaningful, magnetic, and delicious all at the same time.

If Frank Purdue could differentiate dead poultry by saying, "It takes a tough bird to make a tender chicken," the rest of us can find ways to set ourselves apart with a few well chosen words.

If not now, then when?

Judy Dunn said...

Nancy,

I know that you just came out with a guide for writing winning bios and are a master at helping people tell stories that connect with their audiences. I'm honored you stopped by.

And thanks for the excellent advice. Your equation makes a lot of sense. I look forward to reading your guide.

Meileee Anderson said...

Agree w/ your article. Nicely done Judy!

Judy Dunn said...

Meileee,

Thanks for reading and leaving a comment. Good to see you here.

Anita CM said...

Judy - You are spot on about how to manage and present yourself on social websites.

Gone are the days when Social websites were just for hanging around but not anymore.In the present days of google and ever improving search technology one has to be very careful about leaving your footprints on www.

It's even more important and relevant if you own a small business and are active on internet, then people will find about you and your business through various ways and means. So be careful about your footprints on net and how you present yourself and your business in particular.

It's takes just one wrong step to fall off the cliff and the difference between being successful or a failure.

Thanks to you Judy for putting it across in such simple terms. Your words on this topic are highly relevant. I guess more and more people benefit from it...

Judy said...

Anita,

Good to see you here.

Your point is well taken. Managing and maintaining your reputation on the Web is crucial to the whole online identity development process.

Thanks for stopping by and adding value to the conversation.